Refund policy

At Joetelier, we take pride in offering high-quality products. Please note that we do not accept returns or refunds once an order has been delivered.

However, if your item arrives damaged, defective, or incorrect, we are happy to replace it free of charge.

Replacement Eligibility

To qualify for a replacement:

• You must contact us within 48 hours of receiving your order.

• Provide clear photos or videos of the damaged or incorrect item.

• Product must be unused and in original condition.

Non-Replaceable Items

We cannot replace items due to:

• Change of mind

• Wrong size or color selected by the customer

• Normal wear and tear

How to Request a Replacement

Please email us at joetelierae@gmail.com with:

• Order number

• Full name

• Photos/videos of the issue

• Brief description of the problem

Our team will assist you immediately.